Refund policy
Refund & Return Policy
At The Men's Outfits, we want you to have a positive shopping experience. If you are not satisfied with your purchase or need assistance with an item, our customer support team is available to help.
Please read this policy carefully before requesting a return or refund.
1. Return Requests
If you would like to return an item, please contact us at:
Please include your:
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Full name
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Order number
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Email address used to place the order
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Product name
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Reason for the return
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Photographs, when relevant
Our customer service team will review your request and provide the appropriate return instructions.
Please do not send merchandise to our business address unless our customer service team specifically instructs you to do so.
2. Return Conditions
Unless otherwise stated on a product page or required by applicable law, returned merchandise should generally:
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Be unworn
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Be unused
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Be unwashed
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Be unaltered
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Be in its original condition
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Have original tags attached where applicable
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Include original packaging where reasonably possible
We may be unable to accept items that show signs of wear, washing, alteration, damage, stains, odors, or misuse.
3. Incorrect or Damaged Items
If you receive an item that is damaged, defective, or different from the item you ordered, please contact us as soon as reasonably possible.
Please provide:
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Your order number
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A description of the problem
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Clear photographs of the product
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Photographs of the packaging when relevant
We will review the information and determine the appropriate resolution.
Depending on the circumstances, an approved resolution may include a replacement, exchange, refund, or other appropriate solution.
4. Exchanges
If you need a different size or another eligible item, contact our customer support team before returning the product.
Email: support@themensoutfits.com
Exchanges are subject to availability. If the requested replacement is unavailable, we may provide another available resolution where applicable.
5. Refund Process
Once an approved return has been received and inspected, we will process the applicable refund.
If your refund is approved, the amount will generally be credited to the original payment method.
The time required for the refund to appear in your account may vary depending on your bank, credit-card provider, payment processor, or other financial institution.
6. Return Shipping
Return-shipping responsibility may depend on the reason for the return.
For example, where a return is due to receiving an incorrect or defective item, we may provide an appropriate solution after reviewing the situation.
For other returns, the customer may be responsible for applicable return-shipping costs unless otherwise stated or required by applicable law.
7. Items That Cannot Be Returned
Certain products may be excluded from returns because of hygiene, safety, customization, final-sale status, or other applicable reasons.
Any applicable product-specific restrictions will be communicated on the product page or during the purchasing process.
8. Refused or Undeliverable Packages
If a package is refused or returned to us because of an incorrect address, failure to collect the package, or other customer-related delivery issue, please contact customer support.
Any refund or reshipment will be handled according to the circumstances of the order and applicable policy.
9. Sale Items and Promotions
Items purchased during promotional periods, clearance events, or special sales may have different return conditions.
Where special conditions apply, they will be communicated during the applicable promotion or on the relevant product page.
10. Fraudulent or Abusive Returns
We reserve the right to investigate unusual return activity and refuse a return or refund where there is evidence of fraud, abuse, intentional damage, or violation of this policy, subject to applicable law.
11. Policy Changes
We may update this Refund & Return Policy periodically.
The latest version will always be published on our website and will include the date of the most recent update.
12. Contact Information
For questions about returns, refunds, exchanges, damaged products, or incorrect orders:
The Men's Outfits
1012 Marquez Place Ste 106-B
Santa Fe, New Mexico 87505
United States
Email: support@themensoutfits.com